Tips for Riders
1
Before the Ride
Let us know the entrance number or precise pick-up location, and double-check the destination address when you book.
If you have more than 4 passengers, please let us know in the comments section.
Give the driver a heads-up if you have bulky luggage or are bringing a pet.
Changed your mind? Let the driver know and cancel your trip.
Check the license plate, car model, and driver photo before starting a trip. Cancel the ride if the info doesn't match.
If you have more than 4 passengers, please let us know in the comments section.
Give the driver a heads-up if you have bulky luggage or are bringing a pet.
Changed your mind? Let the driver know and cancel your trip.
Check the license plate, car model, and driver photo before starting a trip. Cancel the ride if the info doesn't match.
3
2
During the Ride
Don't forget to buckle up.
Please inform your driver if you want to change your destination or add stops. Note that this will likely change your fare.
Please treat your driver's vehicle with care: don't smoke, eat, or drink anything but water in the car.
Tap the shield icon on the main screen to contact emergency services.
Use the same button to share your ride details with a friend or family member.
Please inform your driver if you want to change your destination or add stops. Note that this will likely change your fare.
Please treat your driver's vehicle with care: don't smoke, eat, or drink anything but water in the car.
Tap the shield icon on the main screen to contact emergency services.
Use the same button to share your ride details with a friend or family member.
After the Ride
Forgot something in the car? Please get in touch with our support team via email at support@indriver.com or through the in-app chat.
Remember to rate your ride. Your feedback helps us understand your experience and improve the service.
If you give your driver one star, they will no longer see your ride requests in their feed.
Remember to rate your ride. Your feedback helps us understand your experience and improve the service.
If you give your driver one star, they will no longer see your ride requests in their feed.
Happy riding!
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